Shipping Conditions – Cappy Cat – Handmade
📦 Shipping
Carrier:
The order will be dispatched after receipt of payment.
All our products are shipped reliably via Post Luxembourg.
Delivery area:
📍 Currently, we deliver within Luxembourg only. For international orders, please contact us directly.
🕐 Delivery Time
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✅ In-stock items: 2–4 business days
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🎨 Custom-made orders (e.g., engravings, embroidery): 5–10 business days
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🧵 For larger or complex orders, delivery may take longer – we’ll notify you individually.
💶 Shipping Fees
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✉️ Standard shipping (depending on size): €2.50 – €5.50
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🛍️ Free shipping for orders over €60 (within Luxembourg)
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📋 Exact fees are shown in the cart before checkout.
♻️ Eco-Friendly Shipping
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We use recycled or reused packaging whenever possible
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❌ No unnecessary plastic
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🌍 Local shipping – directly from Luxembourg without long supply chains
📫 Delivery & Tracking
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Delivery to your address via Post Luxembourg
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You will receive a confirmation e-mail when your order is shipped
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📨 Contactless delivery is possible upon request
🔁 Cancellation or Return
A cancellation or return is not possible after order confirmation in the following cases:
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🎨 Custom-made items, such as engraved or personalized products
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🌈 Color variations due to natural materials or handmade production
💡 To reduce uncertainty, we offer preview photos of engraved pieces via e-mail before final production if requested.
❓ Questions?
Get in touch via the contact form or by e-mail – we’re happy to help!